ระบบติดตามและประเมินผลโครงการผลิตบัณฑิตพันธุ์ใหม่

วันที่ 24/09/2022 - 20/11/2022

งบประมาณที่ตั้งไว้ 540,000.00 บาท

กลุ่มเป้าหมาย 0 คน

รายละเอียดกลุ่มเป้าหมาย 1. นิสิต/นักศึกษาชั้นปีที่ 4
2. นักเรียนระดับ ปวส.
3. ผู้ที่ทำงานแล้วและต้องการเพิ่มพูนสมรรถนะ
4. ผู้ที่ทำงานแล้วแต่ต้องการเพิ่มพูนสมรรถนะที่แตกต่างไปจากเดิม

รายละเอียดกิจกรรม :
1. Check-in Process
- Pre-flight preparation
- Counter setup
- Documentation
- Passenger information collection and vetting
- Watch list processing
- Passenger assessment and acceptance
- Non-revenue processing
- Seating
- Carry-on baggage
- Checked baggage
- Non-standard loads, handling and boarding of weapons
- Manual check in procedures
- System safety requirements
- Collection and payment of fees
- Passengers direction and information
- Flight closure

2. Baggage Claims and Settlements
- Tracing methods and duration
- Customer airline liabilities
- Passenger communication
- Passenger file actions
- Customer airline central baggage facilities
- Montreal and Warsaw conventions, airline tariffs
- Claims settlements
- Insurance responsibilities
- Fraudulent and duplicate

3. Customer Service
- First impressions
- Greeting and salutations
- Body language
- Using positive words
- Personal service
- Quick wins
- Defusing the situation
- Acknowledgments and apologies
- Support, intervention and management assistance
- Follow up and reporting

4. Arrivals and Departures
- Preparation of resources, equipment and ETA
- Arrival paperwork
- Transfer, connection and transit passengers
- Boarding gate preparation
- Document requirements
- Boarding of passengers
- Passenger assessment
- Carry-on baggage and gate checked items
- Security of flight
- Departure paperwork and crew communication
- Announcements

5. Transfer of Load Information
- DCS system setup
- Check-in requirements
- Passenger weight, groups
- Carry-on baggage
- Checked baggage
- Medical equipment and mobility aids
- Sporting equipment
- Live animals
- Musical instruments
- Other non-normal load items
- Communication methods for load control
- Check in closure
- Final passenger and baggage figures
- Seats occupied by zone
- Passenger available for disembarkation
- Supernumerary crew members
- Jump seat occupancy
- Gate tagged and gate checked items, DAA
- Last-minute changes

6. Transfer, Transit, and Connections
- Pre-arrival preparations
- Disembarkation procedures
- Security requirements
- Immigration and customs requirements
- Gate check in and transfer
- Boarding of transit and connecting passengers
- Loading of transit and connecting baggage, communication
- Missing passengers’ procedures
- Aircraft change
- Missed flight

7. Post Flight
- Messages
- Reports
- Government vetting & API requirements
- Flight files and document retention
- Secure disposal of documents
- Inventory management

8. Special Category Passengers
- Passenger subject to judicial proceedings
- Inadmissible passengers
- Deportees
- Non-standard groups
- Unruly and disruptive passengers
- Passengers under the influence of drugs or alcohol
- Armed passengers, law enforcement officers
- Passenger travelling with firearms
- Seating
- Communications requirements
- Reporting
- Labelling and loading
- Baggage requirements

9. Irregular Operations
- Delay handling-weather
- Delay handling-mechanical
- Missed connections
- Flight cancellations
- Diversions
- Denied boarding
- Increased security threat
- DCS failure

10. Passenger Assistance and Passengers with Reduced Mobility (PRM)
- Type of disabilities
- Regulatory requirements and restrictions
- Codes
- Assistance at check in, arrival, departure and transfer
- Airport accessibility features
- Alternate methods of communication
- Seating
- Aircraft accessibility features
- Mobility aids
- Medical devices and equipment
- Oxygen and personal oxygen cylinders
- Medical clearance
- Passengers requiring escort/attendant
- Passengers with mental disabilities
- Passenger transfer and lifting assist devices
- Service animals
- Allergies
- Passengers of size
- Unaccompanied minors and young passengers
- Pregnant passengers Infants and children